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Re: what users really want (was Re: Frames & Font Sizes)

From: Aaron Smith <aaron@gwmicro.com>
Date: Mon, 04 Jun 2001 16:19:56 -0500
Message-Id: <5.1.0.14.0.20010604160303.02358980@mail.gwmicro.com>
To: "gregory j. rosmaita" <oedipus@hicom.net>, <w3c-wai-ig@w3.org>
At 04:37 PM 6/4/2001 -0400, gregory j. rosmaita wrote:
>GJR: FRAMES definitely _do_ help some users at a priority 1 level, FRAMES
>definitely _do_ hinder some users at a priority 1 level, and FRAMES
>obviously annoy a whole heap of users...

Thanks for the explanation, Gregory.

>an AT may need "write" access to an application's document object model in
>order to enable me to review the contents of the protected document, but it
>is prevented from obtaining them due to the method employed to digitally
>ensure the integrity of the rebate...

Actually, I would like to clarify this. The fault clearly lies in the 
document, and let me explain why. AT vendors, such as ourselves, don't need 
write access to legacy documents; we just need read access. The problem is 
neither the author, nor Adobe, is giving it (read access) to us. Before 
Acrobat 5, you could lock or not lock (meaning that the user could not or 
could update content) your document structure. In Acrobat 5, a new security 
bit exists stating that the user can not update content, but they can 
access it (through an API such as MSAA). If the author of this document 
you're having problems with would open their PDF in Acrobat 5, set the 
security bit that allows access, and save the PDF, you'd be set. Due to the 
number of PDFs publicly available, however, this isn't a logical solution. 
We are working with (and pushing) Adobe to resolve the issue. In the 
meantime, contacting the author is a temporary work around (assuming that 
they are willing to work with you).

>so, aaron, as an end user of the technology that your company develops, if
>you were to ask me what your users really want, i'd have to reply, simply
>the ability to simply turn on their computer, PDA, or cell phone and
>interact with the world on their own terms...

You are absolutely right. Users just want "it" to work...period. And that 
is what drives us. Thanks for your comments.


>gregory.
>-----------------------------------------------------------------------
>ABSURDITY, n.  A statement or belief manifestly inconsistent with one's
>own opinion.                -- Ambrose Bierce, _The Devils' Dictionary_
>-----------------------------------------------------------------------
>                Gregory J. Rosmaita, oedipus@hicom.net
>      Camera Obscura: http://www.hicom.net/~oedipus/index.html
>     VICUG NYC: http://www.hicom.net/~oedipus/vicug/index.html
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>-----------------------------------------------------------------------

--
Aaron Smith
GW Micro
Phone: 219/489-3671
Fax: 219/489-2608
WWW: http://www.gwmicro.com
FTP: ftp://ftp.gwmicro.com
Technical Support & Web Development
Received on Monday, 4 June 2001 17:20:11 GMT

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