TTY and the phone

• From: R. Neff <rneff@bbnow.net>
• Date: Fri, 10 Nov 2000 21:41:23 -0600
• To: <w3c-wai-ig@w3.org>
• Message-ID: <000001c04b91$43867400$821fdb18@dfw.tx.bbnow.net>

On the web there is a phone number to place orders but no TTY capability is
not listed. However, if a person using a TTY device calls, they are
automatically forwarded to an operator that will take the order.  this
operator is not part of the call center but a service offered by the
telecommunication carrier.

what is the proper way to describe a process without offending anyone?

for example, would you say.  For customer orders call 800-123-4567 (TTY
enabled)

in the future we will have TTY capability from the call center.


thanks, rob neff

Received on Friday, 10 November 2000 22:35:26 UTC