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Re: http://www.passcenter.com and http://www.idarts.com

From: David Sheehy <dsheehy@mac.com>
Date: Wed, 3 May 2000 23:24:16 +1000
Message-Id: <v04210100b535d898bdac@[139.134.199.84]>
To: Amy.Belanger@kohls.com, w3c-wai-ig@w3.org
At 8:06 AM -0500 5/3/00, Amy.Belanger@kohls.com wrote:
>I tried to sign on to the passcenter service, but after completing
>the registration form, I was taken to a blank page. I never got to
>choose any faces. I'm waiting for a response from support--David
>
>
>I also signed up and when I went back to use the product, they returned
>that my user name was not registered. So I went through the registration
>process again, picked the same user name and received a messaged stating
>the user name was already taken.  So I wrote to support and still haven't
>received an answer as to why my user name was but wasn't registered.
>
>I did get to see the faces, but thought, like David, that  all the smiles
>didn't help in the recognition process.

they have some serious usability issues to deal with, especially if 
they are wanting illiterate or disabled clients. I still have 
received no reply to my query, which was very polite and clear about 
exactly what the problem was.

David
Received on Wednesday, 3 May 2000 09:30:12 GMT

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