Re: User testing with person with Cognitive disability

I'm not in a position currently to take the time to conduct a more formal
study of many users on this... I have a 16 week old baby who uses me as a
mobility aid to get her around :)

 but would support an effort by others.

Cheers,
David MacDonald



*Can**Adapt* *Solutions Inc.*
Tel:  613.235.4902

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On Sun, Jul 10, 2016 at 4:41 AM, Bernard R.M. <r.bernard@soton.ac.uk> wrote:

> Hi Lisa,
>
> I will be conducting an usability study with a sample affected by
> depression and/or an anxiety disorder. The study will focus on a
> self-referral website for affected individuals to choose a therapist. It is
> scheduled for August.
>
> I am open to incorporating suggestions from the group.
>
> All the best,
> Renaldo
>
>
> --
> Renaldo Bernard
> Psychologist, MSc Psych, MSc WebSci
>
> Marie Curie PhD Research Fellow
> Department of Medical Informatics, Biometry and Epidemiology (IBE)
> Institute for Public Health and Health Services Research
> Ludwig Maximilian University of Munich
> Marchioninistr. 17
> 81377 Munich, Germany
>
> Visiting Research Fellow
> Academic Unit Psychology
> Faculty of Social and Human Sciences
> University of Southampton
> Highfield Campus
> Southampton SO17 1BJ, UK
>
> DE: +49 1702073549
> US: +1 508 4059548
> Email: renaldo.bernard@med.lmu.de<mailto:renaldo.bernard@med.lmu.de>
> Twitter<https://twitter.com/renaldobernard> | Linkedin<
> https://www.linkedin.com/in/renaldobernard> | XING<
> https://www.xing.com/profile/Renaldo_Bernard>
>
>
> Sent from iPhone
>
> On 10 Jul 2016, at 04:19, lisa.seeman <lisa.seeman@zoho.com<mailto:
> lisa.seeman@zoho.com>> wrote:
>
> Hi David
>
> Would you (or anyone else on the task force) be interested in doing more
> user testing with people with cognitive disabilities?
>
> If so maybe we could coordinate some test questions and start gathering
> data.
>
> All the best and thanks again for this feedback
>
> Lisa
>
>
>
> ---- On Sun, 10 Jul 2016 04:29:03 +0300 David MacDonald<
> david@can-adapt.com<mailto:david@can-adapt.com>> wrote ----
> I had the opportunity to do some usability testing with a user who had a
> significant cognitive disability a couple of days ago and thought it might
> be useful to share my experience with the group. This is only one user and
> of course there are as many various of cognitive disability as there are
> users who have them. But I still think it was a useful exercise.
>
> The user was a 29 year old female with fetal alcohol syndrome. She has a
> cognitive functioning of someone about 10-12 years old but has maintained
> employment with the same company for 8 years doing cleaning, helping in the
> kitchen which feeds 30 and other support for the organization. She very
> responsible, has her own bank account which she maintains and uses email,
> social media and texting easily.
>
> I invited her to use several web sites, to test a job application online
> and to also try the COGA personalization example
>  https://rawgit.com/ayelet-seeman/coga.personalisation/demo/conactUs.html
> created for the cognitive task force, and I also asked her about the types
> of sites she likes and doesn't like. Here are my findings.
>
>   *   We started with a news site. I asked her t look for a job
> http://www.nationalpost.com/index.html
>   *   She had trouble finding the link to "jobs" and tried several others
> first, before she found it. When she found it she knew it was the right one.
>   *   She understood the jobs page and I asked her to sign up to apply.
>   *   There was a form to fill out to create an account with the job bank.
> It asked for email address and password.
>   *   Now here is where it gets interesting. She didn't realize that this
> account was separate from her gmail and that although she needed to use her
> own email to receive notifications, she DIDN'T need to provide her password
> for her gmail account. She could choose a separate one, but she didn't know
> that, and started to put her password into the form before I stopped her.
> The idea pf entering her personal email account with a different password
> than her email account because this is NOT her email account was confusing.
>   *   This speaks to me about the COGA success Criteria about protecting
> personal information.
>   *   Besides that she did well on the job application.
>
> Next we went to the example of personalization mock up.
> https://rawgit.com/ayelet-seeman/coga.personalisation/demo/conactUs.html
>
> She understood the initial page load form reasonably well, but when she
> went to fill in the subject she didn't know what to right. She said. "they
> don't say anywhere what the subject is, how can i fill it out"
>
> The subject field was for her to pick a subject such as shoes.  So that
> stopped her. I said "can you see any buttons that would make it easier for
> you." She didn't understand what I meant, but I hinted and said, "what
> about on the right side?". She then found the "show more/less" buttons. She
> liked the simpler form and it got her past her dilemma of not knowing what
> to put in the "subject" field.
>
> Next I asked her what she liked in a web site. She said, I like them when
> they are
>
>   *   specific instructions and interfaces
>   *   clear messaging
>   *   step by step instructions
>   *   familiar sites that she has gotten used to
>
> ​She's very functional on the web, but she has people teach her what to
> do, and then she goes to those limited number of familiar sites...
>
> In general, my experiences with this test are consistent with many of the
> suggestions of the COGA Task Force.
> Cheers,
> David MacDonald
>
>
>
> CanAdapt Solutions Inc.
>
> Tel:  613.235.4902
>
> LinkedIn
> <http://www.linkedin.com/in/davidmacdonald100>
>
> twitter.com/davidmacd<http://twitter.com/davidmacd>
>
> GitHub<https://github.com/DavidMacDonald>
>
> http://www.can-adapt.com/
>
>
>
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