Re[2]: Usability, UCD, UX, or '"Usable Accessibility'" TF and Extension

Hi Alistair,

[...]
 >It’s something I’ve been around a few times (my background is HCI, from 
when UX used >to be called usability), and the crux of it seems to be 
process.

Yes, totally agree.

 >I.e. The way to make something usable is to go through a certain 
process, it isn’t >something you can write (effective) rules or 
guidelines for.

I think this is something we could try. I don't think we should have 
standards and guidelines that are ultimately divorced from the user 
experience. We cannot mandate how it will happen, but if there are 
mechanisms/ways to improve it, raise awareness about these processess 
(even in the standards/guidelines layer of the stack) then thats a 
worthwhile thing to explore.

[...]

 >For me the question is whether WCAG can or should mandate a UCD 
process, or come up >with a more usability-testing based approach.

+1 to a WCAG [+ A.n.other relevant standard(s)] supporting the UCD 
process.

 >Unless WCAG can mandate or test the process, I think Gregg’s post about 
the scope >probably still applies.

Yes, indeed.

Josh