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Fwd: Alertbox: First Rule of Usability? Don't Listen to Users

From: Scott Luebking <phoenixl@sonic.net>
Date: Sun, 5 Aug 2001 15:39:48 -0700
Message-Id: <200108052239.f75Mdm310844@sonic.net>
To: w3c-wai-gl@w3.org
Jakob Nielsen's Alertbox for August 5 is now online at:
http://www.useit.com/alertbox/20010805.html

To design an easy-to-use interface, pay attention to what users do, not
what they say. Self-reported claims are unreliable, as are user
speculations about future behavior.
Received on Sunday, 5 August 2001 18:41:52 GMT

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