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Re: some references on user need assessment

From: Scott Luebking <phoenixl@netcom.com>
Date: Tue, 25 Jan 2000 10:51:39 -0800 (PST)
Message-Id: <200001251851.KAA05131@netcom.com>
To: w3c-wai-gl@w3.org
Hi,

I've been looking for some more references on user needs assessment.
One offline reference is Chapter 3 of Product Design and Development
Karl T. Ulrich and Steven P. Eppinger.

The Harvard Business Review has an abstract on identifying needs and empathic
design at URL:

    http://www.hbsp.harvard.edu/products/hbr/novdec97/97606.html

Scott
Received on Tuesday, 25 January 2000 13:53:05 GMT

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