Re: some references on user need assessment

Hi,

I've been looking for some more references on user needs assessment.
One offline reference is Chapter 3 of Product Design and Development
Karl T. Ulrich and Steven P. Eppinger.

The Harvard Business Review has an abstract on identifying needs and empathic
design at URL:

    http://www.hbsp.harvard.edu/products/hbr/novdec97/97606.html

Scott