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Re: some references on user need assessment

From: Scott Luebking <phoenixl@netcom.com>
Date: Sun, 23 Jan 2000 14:00:02 -0800 (PST)
Message-Id: <200001232200.OAA23140@netcom.com>
To: charles@w3.org, jay@peepo.com, phoenixl@netcom.com
Cc: nir@nirdagan.com, w3c-wai-gl@w3.org
Hi, Jonathan

User needs assessment is a rather complicated topic.  The issues of
ethnography, interviewing, observation, user profiling, story boarding,
simulations, usability can all get involved.  What kind of references
would you like?  Ben Shneiderman out of University of Maryland has done
some nice work on the ethnography stuff which is probably the most current
trend in user needs analysis.

Scott

> could you post these?
> jay@peepo.com
> 
> Jonathan Chetwynd
> Special needs teacher / web accessibility consultant
> education and outreach working group member, web accessibility initiative,
> W3C
Received on Sunday, 23 January 2000 17:01:19 GMT

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