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Re: Draft of updated WCAG 2 FAQ

From: Shawn Henry <shawn@w3.org>
Date: Wed, 17 Dec 2008 17:24:04 -0600
Message-ID: <49498A14.5040408@w3.org>
To: Anna.Zhuang@nokia.com, "EOWG (E-mail)" <w3c-wai-eo@w3.org>

Thanks for the input, Anna.

Several issues that you brought up are addressed in the latest posted version at <http://www.w3.org/WAI/WCAG20/wcag2faq>

Here are some other reactions and questions for consideration:

* RE: "The first paragraph on the page is the answer to a question "What is WCAG?""
The first paragraph actually answers some common misunderstandings about WCAG 2.0 and other accessibility efforts. If we put such important information under "What is WCAG?", some people who think they know what WCAG is would miss it. Per the discussion last week in EOWG <http://www.w3.org/2008/12/12-eo-minutes#item02>, I propose that we leave that top paragraph where it is.

* RE: "Why question "What are the different WCAG 2.0 documents?"..."
One of the most common questions and points of initial confusion that I hear is "What are all the different WCAG documents?!"
I apprecaite your distinction between the technical documents and the other types of documents. I went through several of the documents and clarified this, adding "technical" where we're referring only to the /TR/ docs and pointing to lists of the other types of docs. For example, the FAQ now says: "... different WCAG 2.0 technical documents are related and linked. The navigation area of this page lists WCAG 2.0 educational and outreach materials."
Note that in the answer to this question, we also address a common misunderstanding that WCAG 2.0 is huge, and also explain why it's great that there are extensive supporting technical materials.

* Our initial goal for this document was to address some of the misunderstandings that we were hearing and reading. In this FAQ page we wanted to provide additional perspectives that didn't fit in the other documents. We also established that we would assume people would at least skim the WCAG Overview.

As a general approach throughout WAI documents we avoid repeating the same information in different places. For this FAQ, we should especially not repeat information that is already addressed in the WCAG Overview.

Additionally, some have expressed strong preference for really making this a collection of frequently asked questions, and not fabricated questions to say what we want to say. <grin>

I look forward to EOWG and other input on which questions and answers we want to include in this page. I started a list of potential additional questions at <http://www.w3.org/WAI/WCAG20/wcag2faqDRAFT#newqs>


Anna.Zhuang@nokia.com wrote:
>  Hello Shawn,
> Why in many places two questions are sticked together? I first thought that was due to some questions not yet answered, but from the answers it looks intentional to place two questions together and give one answer to both questions. Why? Questions should be separated and answered individually. 
> The first paragraph on the page is the answer to a question "What is WCAG?" The second paragraph gives an answer to the last question. Why not to move it there?
> Why question "What are the different WCAG 2.0 documents?" is phrased in such a way? It can be answered in several different ways. There is actually only one WCAG2.0 document, other docs are supporting material of various level of relevance and importance. 
> My proposed Q list (not necessarily in the right order):
> * What is WCAG2.0?
> * How can I get a WCAG2.0 quick overview?
> * What are WCAG2.0 technical documents?
> * Do you have WCAG2.0 training resources?
> * Do you have WCAG2.0 outreach resources?
> * How is WCAG2.0 different from WCAG1.0?
> * What should I do to update my WCAG1.0 compliant site to WCAG2.0?
> * How to adopt WCAG2.0 if accessibility was never part of my web design?
> * How can I test conformance to WCAG2.0?
> * How can I claim WCAG2.0 conformance?
> * How can I update my accessibility policy to WCAG2.0?
> * When should I start using WCAG2.0?
> * What are the benefits of using WCAG2.0?
> * How WCAG2.0 was developed?
> * What is the current status of WCAG2.0? (When will be finalized should be part of this Q)
> * Where can I find more answers?
> * How can I get updates? (what king of updates do we mean here?)
> * How can I provide my comments?
> Br, Anna
Received on Wednesday, 17 December 2008 23:37:54 UTC

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