Call for Chapter Proposals: Computational Intelligence in Services Sciences

############################ Call for Book Chapters  
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                  Computational Intelligence in Services Sciences

                        To be published by Springer Verlag

               in the series "Studies in Computational Intelligence"

                     http://serviceware.insa-lyon.fr/ciss.htm
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Description
------------
Services --not goods-- are considered the fundamental sources of  
competitiveness and the core of productivity in the 21st century. A  
shift has occurred: goods, tangible resources and transactions have  
been replaced by an emphasis on service, intangible resources, and  
relationships. Although the service sector accounts for more than 70%  
of total value added in OECD countries, services lack theoretical  
backgrounds and robust research related to service quality, customer  
satisfaction, service delivery and value co-production. Due to  
socio-technical-organisational and multi-disciplinarily natures of  
services and their characteristics, service systems are highly complex  
to study and design. This leads to a poor understanding as to how key  
decisions in fields such as social sciences, mathematics, engineering  
and economics will impact the service system to be innovative and  
value creating. The application of Information and Communication  
Technologies (ICT) has the potential to enable the digital  
transformation of service activities into e-commerce models and  
computational e-service components but these technologies lacks novel  
intelligent tools, models, systems and methodologies to compete in the  
new knowledge-based economy.

In this book, we would like to gather latest advances of various  
topics in computational intelligence techniques and report how firms  
can gain competitive advantages by applying these techniques to  
understand, design and simulate innovative ICT-enabled services such  
as e-services and new e-commerce approaches. We would like also to  
join academia and industrial initiatives to establish the new  
multi-disciplinary research of services sciences.

       Studies which address computational intelligence techniques,  
socio-technical-organisational aspects of services are cordially  
invited. All aspects of novel intelligent services are of interest in  
particular e-commerce, e-services, value co-production, service  
quality, customer satisfaction or service delivery. Survey articles  
that emphasize the research and application of computational  
intelligence in any of these domains are greatly welcome.

The primary target audience for the book includes researchers,  
scholars and developers who are interested in computational  
intelligence and services sciences with particular emphasis on  
e-commerce and e-service models, tools and techniques. The book will  
include several volumes and will be organized in self-contained  
chapters to provide greatest reading flexibility.

Topics
-------
The book will cover a broad set of computational intelligence  
techniques, with particular emphasis on soft computing. Methods such  
as (but not restricted to);

      * Neural Networks                       * Artificial Immune Systems
      * Intelligent Case-based Reasoning      * Artificial Immune Systems
      * Fuzzy Logic                           * Ontologies
      * Genetic Algorithms                    * Reinforcement Learning
      * Multivalued Logic                     * Semantic Networks
      * Evolutionary Programming              * Semantic Networks
      * Rough Sets                            * Knowledge Management
      * Intelligent Agents                    * Expert Systems
      * Swarm Intelligence                    * Neuro-Symbolic Approaches

should be applied to the following areas:

      * Service Understanding and Design     * E-service
      * Service Dynamics and Strategy        * E-commerce
      * Service System and Simulation        * E-Business

Topics to be addressed in the book include, but are not limited to:

      * Complex Adaptive Service Systems
      * Computational Intelligence to Improve e-commerce Sites
      * Service Process, Operations and Productivity
      * Strategy Development and Implementation of e-commerce
      * Service Engineering and Innovations
      * Intelligence for Customer Grouping in e-services
      * Service Pricing and Marketing
      * Organizational and Managerial issues of e-service
      * Business Transformation
      * Social and psychological issues for e-services
      * Information and Knowledge Systems
      * Agent-mediated Markets and Auctions
      * Quality, Risk, and Management
      * Web-based Support Systems
      * Theoretical Foundations of e-services
      * Game Theoretic Analyses in e-commerce
      * Definition, Classification and Formalization of e-services
      * Economics of e-commerce
      * Modelling, Reasoning for Specifying
      * Business-oriented e-commerce
      * e-services and Artificial Intelligence Systems
      * e-commerce Adoption Models and Frameworks
      * Probabilistic Reasoning for Service Systems
      * e-Commerce Infrastructure
      * Internet Business Models and Adoption
      * The Regulatory Environment of e-Commerce
      * e-Business Models and Distributed Artificial Intelligence
      * Barriers (e.g., technical, social, political, legal) to e-commerce
      * Intelligent-based e-shopping, e-marketing and e-advertisement
      * National and Organizational Cultures Impacts on e-commerce
      * Focused Service Sectors i.e. consulting and personal training
      * Mobile e-commerce
      * e-Commerce Teaching and Learning
      * Distributed Artificial Intelligence in e-commerce Systems
      * measurement of e-commerce Readiness and Usage
      * Intelligence techniques for Classifying E-Commerce Websites
      * e-Security, Trust and Privacy of e-commerce
      * Economic and Game theoretic Design and Analysis
      * Computational Intelligence for Risk Analysis in e-commerce
      * Other Service Relevant Topics

Submission Guidelines
----------------------

Authors are kindly invited to submit their Short Abstracts through the  
submission website <http://serviceware.insa-lyon.fr/ciss.htm> before  
June 30th, 2008. This will facilitate the planning of the review  
process.

Submissions of Full Chapters are expected before August 15th, 2008.  
All submitted chapters will be reviewed by at least three reviewers.


Important Dates
----------------

Deadline for Full Chapter Submission:               July 15, 2008
Notification of Acceptance/Rejection of Chapters:   August 30, 2008
Deadline for Submission of Final Chapters:          September 15, 2008
Publication of the Book:                            End of 2008


Volume Editors
--------------

- Youakim Badr (Main Contact: youakim.badr@insa-lyon.fr)
    INSA de Lyon, France
    URL: http://www.insa-lyon.fr/liesp

- Ajith Abraham
    Norwegian University of Science & Technology, Norway
    URL: http://www.softcomputing.net

- Aboul-Ella Hassanien
    Kuwait University, Kuwait
    URL:  http://www.cba.edu.kw/abo

- Kwei-Jay Lin
    University of California, Irvine, USA
    URL: http://gram.eng.uci.edu/~klin/

Received on Tuesday, 3 June 2008 20:05:47 UTC