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Re: [rtcweb] Remote recording - RTC-Web client acting as SIPREC session recording client

From: Dan York <dyork@voxeo.com>
Date: Tue, 23 Aug 2011 11:23:17 -0400
Cc: "rtcweb@ietf.org" <rtcweb@ietf.org>, "public-webrtc@w3.org" <public-webrtc@w3.org>
Message-Id: <89177AB2-F721-47E4-8471-2180EDA10615@voxeo.com>
To: "Elwell, John" <john.elwell@siemens-enterprise.com>
John,

Many thanks for the SIPREC background. I have not had the cycles to follow that group and so your note here is extremely helpful. Thank you!

As I read your summary though, I keep hearing "Danger! Danger!" in my brain. I completely agree with this statement of yours:

> Clearly there would be a fairly big hurdle for browsers to support SRC functionality. 


I think it would be a very large hurdle and really takes us back into basically baking a SIP UA into a web browser - and do we REALLY want to go down that road?

If I go back to the charter of this group ( http://tools.ietf.org/wg/rtcweb/charters ) and why I started following it from the start and reading all the traffic, I think we need to focus on how we enable direct communication between web browsers... or between web browsers and servers... but doing so in the most lightweight and easy way possible.  

My interest has been in how we can do real-time communication *without* extensions or plugins.  Reading all of this, it's sounding like either we do need to have a plugin/extension to support SRC capability - or we need to bake a great amount of functionality directly into browsers.  And that in my mind limits the number of browsers that might support all the capabilities of RTCWEB.  

I think that given the aggressive timelines for the working group deliverables (and the market reality that the longer a "standard" solution takes to come out the more developers will explore proprietary solutions), I agree with Stefan that we should put the recording out of scope for RTCWEB 1.0 and focus on getting a solution out there that lets developers start building RTCWEB apps. 

For those environments that need recording (and I *do* understand the call center need), middleboxes can provide a solution today - or some vendors can support the RTCWEB communication and *also* provide a recording capability. Sure, that's not ideal... and yes, we need to make sure that what we do for RTCWEB 1.0 doesn't preclude adding recording to a RTCWEB 2.0...  but we need to get a spec out there that will be useful to the majority of developers and very easy for them to adopt.  

The more complicated we make it - or the more requirements we impose on browsers - the less adoption we'll see.

My 2 cents,
Dan


On Aug 23, 2011, at 3:58 AM, Elwell, John wrote:

> There has been some discussion recently on remote recording, mixed to some extent with discussions on local recording and with mailbox, but I would like to focus on remote recording and try to summarize.
> 
> First, some background on the IETF SIPREC WG. This is specifying support for SIP-based session recording, whereby a Session Recording Client (SRC) on the path of a call (communication session) can forward media and metadata to a session recording server (SRS) or recording device. In conventional SIP terms, the SRC can exist at an endpoint of the communication session being recorded (i.e., at a SIP UA), or at a B2BUA that has access to the media as well as the signalling. Very often in a contact centre, there are mandatory requirements for recording some or all communication sessions, and often calls are routed through a B2BUA that also provides the SRC. So in this case there is no responsibility on SIP UAs to support SRC functionality, and no issues of additional bandwidth on the device's access. However, it is anticipated in SIPREC that in some deployments UA-located SRCs will be used. How a UA is organized internally to provide SRC functionality is not standardized.
> 
> So the question for RTC-Web is whether a SIP UA implemented as an RTC-Web client can provide SRC functionality, i.e., support remote recording. An RTC-Web SIP UA is implemented by a combination of functionality running on the web server, functionality running in client side script (JS) and functionality embedded in the browser. The amount of functionality needed in the browser and needing to be exposed at the browser API in support of SRC will depend to some extent on how much core functionality goes into the browser, in particular whether the browser implements SIP or not. Some of the functions noted to date include:
> - ability to take a copy of streams sent to / received from the remote party and send them, in real-time, to a remote recording device (SRS);
> - possible need to mix the copied streams before sending (e.g., mix the sent and received audio streams)
> - possible need to use a different codec or other parameters when sending to the SRS;
> - possible need to use a different encryption/integrity context when sending to the SRS;
> - possible need to insert tones / announcements into the original media path being recorded;
> - possible need to support SDP enhancements for indicating media that are being recorded or preferences for which media are being recorded;
> - possible need to support SIP enhancements for indicating SRC/SRS capability and recording awareness (if SIP is implemented in browser);
> - possible need to support the sending of metadata to the SRS (if SIP is implemented in browser).
> 
> Clearly there would be a fairly big hurdle for browsers to support SRC functionality. But without this, RTC-Web clients would not be suitable for use in environments where remote recording is required and calls are not forced through some middlebox that provides SRC functionality.
> 
> John
> 
> John Elwell
> Tel: +44 1908 817801 (office and mobile)
> Email: john.elwell@siemens-enterprise.com
> http://www.siemens-enterprise.com/uk/
> 
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Received on Wednesday, 24 August 2011 05:37:34 GMT

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