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WSTF: Card Sort Results

From: Carol at Kognitive.com <carol@kognitive.com>
Date: Mon, 29 Mar 2004 10:11:32 -0600
Message-ID: <04b001c415a8$842bd290$7900a8c0@VAIO>
To: <public-wai-eo-site@w3.org>

Here are the Closed Card Sort Results - my apologies for not getting these
out sooner - rough week.  It also took much longer than I expected to go
through the results due to all of the anomalies.  I tried doing a more
complex analysis, and got very unclear results, so I went back to doing it
the old fashioned way.  I'm posting the actual spreadsheets on my website if
you want the gritty details - url forthcoming.

If you have any questions or suggestions for further analysis please contact

Carol J. Smith
Kognitive Consulting, Inc.
Chicago, IL, USA
Cell: 773-218-6568

WAI Web Site Task Force

Closed Card Sort Results

Participants Overview

Female:  6                       Male:  3

Known Member of W3C: 3

Other factors: 1 Non-native English Speaker

                    1 known sight-related disability

                    3 Participants known non-US citizens

Pre-Test Questionnaire Results:


o        Researcher, Consultant

o        Section 508 Coordinator

o        Director Assistive Technology

o        Computer Access Specialist

o        Webmaster

o        Information Specialist at ADA Center

o        Sect 508 Tech Policy Analyst/Web Developer

o        Info Tech Prof - Web Accessibility Trainer

o        Web Developer

         7 out of 9 have Developed a Web page

         All Participants are Familiar with a set of Web Accessibility

         Participants Visits to the WAI Site in the past 3 months:

                         Once: 4                         Once a month: 2

                         None: 1                          Once a week: 2

General Results

See the Summary by Category Worksheet in the Excel Spreadsheet for general

Overall many cards were consistently placed by over 50% (5) of the
participants.  Here are those cards in the Category in which they were

About WAI

         About WAI

         Participating in WAI

         WAI Contacts

         WAI Sponsorship

Getting Started

         Getting Started: Making a Web Site Accessible

WAI Groups

         Authoring Tools Accessibility Guidelines Working Group (ATWG)

         Education and Outreach Working Group (EOWG)

         Education and Outreach Working Group Email List Archives (EOWG)

         User Agent Accessibility Guidelines Working Group (UAWG)

         User Agent Accessibility Guidelines Working Group charter (UAWG)

         User Agent Accessibility Guidelines Working Group Email List
Archives (UAWG)

         WAI Interest Group

         WAI Interest Group Charter

         WAI Interest Group Email List Archives

         Web Content Accessibility Guidelines Working Group (WCWG)

         Web Content Accessibility Guidelines Working Group Charter (WCAG)

         Web Content Accessibility Guidelines Working Group Email List
Archives (WCAG)

Guidelines and Techniques

         Authoring Tool Accessibility Guidelines 1.0 (ATAG)

         Checklist for Authoring Tool Accessibility Guidelines 1.0 (ATAG)

         Checklist for Web Content Accessibility Guidelines 1.0 (WCAG)

         Checkpoints for User Agent Accessibility Guidelines 1.0 (UAAG)

         Logos for Web Content Accessibility Guidelines (WCAG)

         Techniques for Accessibility Evaluation and Repair

         Techniques for Authoring Tool Accessibility Guidelines 1.0 (ATAG)

         Techniques for User Agent Accessibility Guidelines 1.0 (UAAG)

         Techniques for Web Content Accessibility Guidelines 1.0 (WCAG)

         Translations of Authoring Tool Accessibility Guidelines (ATAG)

         Translations of Web Content Accessibility Guidelines (WCAG)

         User Agent Accessibility Guidelines 1.0 (UAAG)

         Web Content Accessibility Guidelines 1.0 (WCAG)

         XML Accessibility Guidelines


         Accessibility Features of Cascading Style Sheets (CSS)

         Accessibility Improvements in HTML 4.0

         Alternative Web browsing

         Developing Organizational Policies on Web Accessibility

         Gallery of Accessible Sites

         General links on Web Accessibility

         Logos for Authoring Tool Accessibility Guidelines (ATAG)

         Policies relating to Web Accessibility

         Quick Tips

         Selecting and Using Authoring Tools for Web Accessibility

Events and Meetings

         Calendar of Conferences

         WAI Events


Three participants spent the time to sort their cards into sub-groups.
Those results are in the Groupings Worksheet of the Excel Spreadsheet.

Comments and Anomalies by Participant

Multiple Participants added and removed categories, made comments during the
Closed Card Sort or there were issues with the sorting.  Comments were
recorded by facilitators.

         A common theme is the combining of Guidelines and Techniques and
Resources - we may possibly want to revisit this as an issue.

         The renaming of Getting Started was discussed in the WSTF Face to
Face meeting at CSUN and it was tentatively decided that it would be renamed
Intro to Web Accessibility.

Participant #1:  Put Guidelines and Techniques into the Resources Category.

Card #54 (Web Content Accessibility Guidelines Working Group (WCWG) was not
recorded.  Facilitator comments: "This participant is very familiar with W3C
and that may have influenced her organization.

Participant #2: Wanted to be sure to note that "WAI Resources" could also go
under the Resources category (participant placed it in the About WAI

Also that General FAQ's should be in each section, as should guidelines and
techniques, etc.  She said it should be broken down by section.

Participant #3: Removed Getting Started (commented that she "hates that
section").  In later discussion she said that she did not like the wording
of "Getting Started" because it was unclear.  She did like the idea of
instead using "Introduction to Web Accessibility" or something similar
however.  Participant first completely excluded the Archives of Email, then
put into groups with other group related cards.  She felt archives belonged
somewhere else.  Card #36 (Techniques for Authoring Tool Accessibility
Guidelines 1.0 (ATAG)) was not recorded.

Participant #4: Removed the About WAI category.  Added Working Groups
category.  Put a general overview "Why Good" with a basic overview telling
how and FAQ's.  Guidelines and Techniques he recommended Combining totally
or adding a section with all the overlaps and just separating the
differences (as in all that are similar).  He would then put Working Groups
into Resources.  When coming to the WAI site he would want to know: "Who can
I talk to?", "Who's done it?", "New Groups" and various other topics.

Participant #5: All other cards subheading for home page (links).  Not sure
what "Getting Started" means - newbies?  All UAAG stuff together.  Also
Guidelines and Techniques.  The more ways to get somewhere the better -
cross linking. WAI Glossary placement is content dependent.  WAI
definitions? Resources? Terms for Guideline and Techniques? Saw these cards
as being a bridge between Getting Started and Techniques.  Organization,
structure, policy - bridge between policies/newbies and Tech, policy vs.
tech.  Post-it note comments: right now on WAI pages - likes navigation on
left because scroll bar is there (tech person).  Would put WAI Contacts on
WAI Groups in addition to WAI Contacts Category

Participant #6: Added new category of "Education Training Outreach
Work-Sheeting kinda stuff" - she stated this was "Inter-mediary category
between Getting Started and Techniques."  Comment on Resources Title:
"Confusing Category Usually Means links to outside info."  Comments on
General links on Web Accessibility card: "Why do you need this card?  Where
is this going to take me? Makes me think too much.  What are the general
links - where will it take me that all the other's hasn't already taken me.
Suggest pitch"   Card #8 (Checklist for Authoring Tool Accessibility
Guidelines 1.0 (ATAG)) was not recorded.

Participant #7: Facilitator comment: "This person appears to have sorted
somewhat by their awareness of the organization."  WCAG Member. Card #35
(Techniques for Accessibility Evaluation and Repair) was not recorded.

Participant #8: Combined Guidelines and Resources and Techniques into one
section called Guidelines, Resources and Techniques.  Facilitator comments:
"I think we should take special note of Participant's home page comments,
particularly since she knows what it takes to teach people about web
accessibility."  Participants' Proposed order of Categories: Home Page;
About WAI; Getting Started, Guidelines Resources and Techniques; Events and
Meetings; WAI Groups.

Participant #9: Added FAQ's or FAQ's and Glossary Category.  Should have
links to more specific FAQ's. Participant comments: What is "Resources?
Logos - Could go in either Resources or Guidelines and Technique.  Re: WAI
Sponsorship - Who's Sponsoring Who? Placement of Policies relating to Web
Acc., Planning a Web Acc. Training, and Implementation Plan for Web Acc.
Have to have a policy, then training and implementation.  Getting Started -
Maybe should be named something else. Re: Developing Org. Policies,
Implementation Plan, and Policies Relating to Web Acc. Either three
"sub-categories" of Getting Started, or place all of them in Getting
Started. Presenting the Case for Acc. And why Web Acc. Are maybe the same

or Presenting the Case and Alternative Browsing are subsets of Why Web Acc.
Alternative Browsing is specific, also parallel to How People Use the Web
Standards Harmonization should be either on Home Page or Guidelines and
Techniques.       More technical; need to know technologies; then can think
about standards. Facilitator comments: "Card Sorting was very thorough - he
placed almost all the cards deliberated over the ones he wasn't sure about
and then checked all his piles re-categorizing a few cards."  Card 57 was
not categorized by participant (Why Standards Harmonization).
Received on Monday, 29 March 2004 11:10:32 UTC

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