Forwarded feedback on WSC FPWD from Don Norman

This is the second forwarded comment from Don Norman.

Tyler

--- Begin Don Norman's comments ----

I even have a new use case for you: it happened last night.

My wife couldn't get on our Citibank site because the password didn't
work. So she requested a new password -- which they call an "activation"
code. . However, Citibank only has my email address, so (we assume) they
sent the new activation number to me.  Late last night my wife wondered
why I had never forwarded the new code to her.  Oops. I explained that I
get these all the time -- stored Phishing operation.  I always delete
them without reading, those few that my Spam and Junk filters let
through.  And after a quick scan of the Junk and Spam folders, I delete
them too. Not by simple deletion (which would put them in the Deleted
folder where they could be recovered, but by hard deletion
(shift-delete, on outlook), which is permanent.

So, we assume, I deleted the legitimate activation code.   So, chalk up
a nether unintended result of over-zealous fraud detection.