Nielsen Norman Group Article on Customization vs. Personalization in the User Experience from Laura Carlson on 2016-07-12 (public-low-vision-a11y-tf@w3.org from July 2016)

From: Laura Carlson <laura.lee.carlson@gmail.com>
Date: Tue, 12 Jul 2016 07:47:32 -0500
To: public-low-vision-a11y-tf <public-low-vision-a11y-tf@w3.org>
Message-ID: <CAOavpve9MM05fLFe6p2OugU7s-LppS9P8O+QNOH5m6ZpYMwphg@mail.gmail.com>

Hi all,

just an FYI:

Customization vs. Personalization in the User Experience
"Customization gives control to the user and personalization gives
control to the site. Both can enhance users’ experience, but only when
carefully implemented."
https://www.nngroup.com/articles/customization-personalization/

Kindest Regards,
Laura
-- 
Laura L. Carlson

Received on Tuesday, 12 July 2016 12:48:02 UTC