W3C home > Mailing lists > Public > public-html@w3.org > September 2009

Re: More on SVG within HTML pages

From: Maciej Stachowiak <mjs@apple.com>
Date: Tue, 08 Sep 2009 14:56:42 -0700
Cc: Shelley Powers <shelleyp@burningbird.net>, public-html@w3.org
Message-id: <883820F7-7DD0-4411-9552-1E5F34001A73@apple.com>
To: Boris Zbarsky <bzbarsky@mit.edu>

On Sep 8, 2009, at 7:31 AM, Boris Zbarsky wrote:

> Shelley Powers wrote:
>> If the page does not show correctly, most people send an email to  
>> the page author, or ignore it.
>
> If they're using the browser they've been using for years, yes.
>
> If they are using a new browser or new version of a browser and a  
> page does not show correctly they conclude that the browser is  
> broken and go back to whatever they were using before.  Especially  
> if this is a page they need to look at often.
>
>> I doubt that many people will surf the web, come upon a single page  
>> that isn't working and make an assumption that the browser is broken.
>
> You can doubt, but based on what I see in user feedback, that's  
> precisely what happens: people try a new browser, browse around for  
> a few hours, if they see any pages broken they conclude the browser  
> is broken and stop using it.  Chances of them trying that browser  
> again are low.

I can confirm that we see the same dynamic for Safari. If a page works  
in another browser or in an older version of Safari, but not in new  
Safari, people assume the new browser is broken. Many times, such  
cases are the result of a bug fix to be more standards-compliant or  
more compatible with other pages, but users do not bother to  
investigate this and are generally not interested in hearing that kind  
of explanation.

Regards,
Maciej
Received on Tuesday, 8 September 2009 21:57:24 GMT

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