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RE: Examples and a Use Case for Multi-channel delivery

From: Webb, KerryA <KerryA.Webb@act.gov.au>
Date: Wed, 1 Jun 2011 22:47:43 +0000
To: "public-egov-ig@w3.org" <public-egov-ig@w3.org>
Message-ID: <763A848026FBF542A6BF2365B1CAF5D01B0D88@PRDEXM001.act.gov.au>
Oscar wrote:

> These ideas have successfully been deployed in a region in northern Spain,
> with many thousands of transactions managed across different channels
> every
> month. The idea is that you can discover and request some service (p.e.
> through a web-based form), monitor its progress through the web / phone
> and
> present further documents later on paper, meaning no difference for our
> end
> users / citizens. This has been a success study in our country where our
> region has been leading many eGovernment national measurements for many
> years now thanks to these innovative approaches.
> If you are interested in learning more about this case, please let me know
> and we'll try to see what kind of information you may need

I'll note in passing that this example (in Catalonia?) was praised by John Kost from Gartner when he spoke here last week.

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Received on Wednesday, 1 June 2011 22:49:56 UTC

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