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RE: Examples and a Use Case for Multi-channel delivery

From: Webb, KerryA <KerryA.Webb@act.gov.au>
Date: Wed, 1 Jun 2011 22:47:43 +0000
To: "public-egov-ig@w3.org" <public-egov-ig@w3.org>
Message-ID: <763A848026FBF542A6BF2365B1CAF5D01B0D88@PRDEXM001.act.gov.au>
Oscar wrote:

>
> These ideas have successfully been deployed in a region in northern Spain,
> with many thousands of transactions managed across different channels
> every
> month. The idea is that you can discover and request some service (p.e.
> through a web-based form), monitor its progress through the web / phone
> and
> present further documents later on paper, meaning no difference for our
> end
> users / citizens. This has been a success study in our country where our
> region has been leading many eGovernment national measurements for many
> years now thanks to these innovative approaches.
>
> If you are interested in learning more about this case, please let me know
> and we'll try to see what kind of information you may need
>

I'll note in passing that this example (in Catalonia?) was praised by John Kost from Gartner when he spoke here last week.

Kerry
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Received on Wednesday, 1 June 2011 22:49:56 GMT

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