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Re: [WebTech] Types of Online Government Services - Vocabulary

From: Chris Beer <chris-beer@grapevine.net.au>
Date: Mon, 22 Feb 2010 21:39:22 +1100
Message-ID: <4B825EDA.70605@grapevine.net.au>
To: "Peristeras, Vassilios" <vassilios.peristeras@deri.org>
CC: public-egov-ig@w3.org, Mike Thacker <mike.thacker@esd.org.uk>
Hi Vassilios, Mike, all

Oh - I'm certainly not looking to draft a new list of services. In fact, 
I've done exactly as you have, and used a RDF/SKOS friendly vocab from 
my own country, or elsewhere as a starting reference point to spark 
discussion. (Thankyou for the links  - I'll check them out! Curious to 
see if there is any different to a local gov list and a federal version 
of same, countries aside). Mike makes the good point that "that WE would 
consider" - definitions will vary from place to place. We in Australia 
use a seperate vocab/ont. to specifically describe business functions - 
and while some values are the same, they have different meanings between 
the vocabs.

Mike raises another good point which is also a concern with me btw - "do 
we have a definition of service". It's something we need to define 
within the scope of the project, and what better way than to see how 
others already have. While I could of simply asked for links to existing 
ones, some project or IG members may not have them in their neck of the 
woods, so posting a basic list and getting people thinking about this 
from a user pov is also useful.

Vassilios - Business reference models are certainly worth looking at, 
but do they tend to be concerned less with actual services and more with 
service delivery functions? To be honest, I'm not completely up on 
business reference models, and generally thought they were more "Our 
function is to process information about 'abc' which comes to us via a 
form, from a variety of places both on and offine" rather than "You can 
apply for 'abc' online here using this smart form". Would like to hear 
more about this though if I'm mistaken (and will of course be reading up 
on them :) )

My general feeling is rather than looking at business functions per se, 
that we should  instead define online services and types of online 
services (to be more specific), so we can within our project outputs 
say, for instance -  "When providing a transaction service via a form 
online, best practice should be 'x'. When providing a communication 
service online (eg: discussion forum), best practice for social media 
use is 'y'. When providing an e-commerce transaction using the mobile 
web, best practice should be 'z'." So to speak.

Keep the thoughts coming! And feel free to educate me. Always :)

Cheers

Chris

On 22/02/2010 8:36 PM, Peristeras, Vassilios wrote:
>
> Chris,
>
> The UK Local Government Services List and the FEA business reference 
> model (links here [1]) are indeed two efforts you should definitely 
> consider before drafting a new list of services.
>
> Regards,
>
> Vassilios
>
> [1] http://en.wikipedia.org/wiki/Business_reference_model
>
> ------------------------------------------------------------------------
>
> *From:* public-egov-ig-request@w3.org 
> [mailto:public-egov-ig-request@w3.org] *On Behalf Of *Mike Thacker
> *Sent:* 22 February 2010 11:17
> *To:* chris-beer@grapevine.net.au
> *Cc:* public-egov-ig@w3.org
> *Subject:* Re: [WebTech] Types of Online Government Services - Vocabulary
>
> Hello Chris
>
> I'm afraid I've not followed discussions in depth so apologies in 
> advance if my comments are naive .
>
> Do we have a definition of "service"?
>
> In UK local government, we have controlled lists at: 
> http://www.esd.org.uk/standards/ That includes the Local Government 
> Services List which can be browsed at: 
> http://www.esd.org.uk/standards/lgsl/viewer/
>
> The model is being upgraded and replaced by a richer set of 
> lists expressed in SKOS format with relationships between them.  You 
> can see that from the pages at: http://doc.esd.org.uk/
>
> Your list contains a mixture of what we would consider to be 
> interaction/transaction types and 'functions', ie broad service areas. 
>  That may well be adequate for your purposes.
>
> I hope this helps.
>
> Mike
>
> On Mon, Feb 22, 2010 at 00:36, <chris-beer@grapevine.net.au 
> <mailto:chris-beer@grapevine.net.au>> wrote:
>
> Hello all
>
> In keeping with the "Delivery of Government Services" part of the project,
> the following is a potential list of online (or offline) services
> delivered by the Public Sector. I've derived it from the AGLS Service
> Vocabulary Scheme developed by the National Archives of Australia - link
> below.
>
> I'd like people to pull it apart, discuss it, comment on it and add to it
> based on their own experiences and jurisdictions.
>
> This will also be up for discussion as an agenda item for the Project
> initial call on the 4th of March. Hopefully at that point it will be a
> simple matter of acceptance by the group about groupings/categories for
> services to give us areas to focus on. Some groupings will probably be
> obvious (eg: e-commerce/transations) but some might not be.
>
> The list here contains the values only, without scope. You can view the
> full scheme here: http://www.agls.gov.au/documents/agls-service/
>
> The NAA is welcoming suggestions and feedback on this vocabulary - there
> may be some opportunity for some outreach out of this discussion :)
>
> The basic list is as follows:
> --------------------------
>
> * Applications (general applications/requests)
> * Benefits and entitlements
> * Bills, rates and levies
> * Bonds
> * Bookings and Reservations
> * Business Advisory
> * Certificates
> * Claims
> * Communications forums (eg: chat services, listservs)
> * Complaints and appeals
> * Data exchange
> * Enquiries
> * Enrolments
> * Financial (general e-commerce)
> * Grants
> * Infringements and fines
> * Legal advisory
> * Licences and permits
> * Lodgements (formal statements or submissions to court, tribunal, inquiry
> etc)
> * Orders and Purchases
> * Refunds
> * Registrations
> * Renewals
> * Subscription
> * Technical
> * Tenders
> * Testing
> * Training
> * Transactions
> --------------------------------
>
> I look forward to the responses, comments and thoughts!
>
> Cheers
>
> Chris Beer
> Co-ordinator - WebTech Project
> http://www.w3.org/2007/eGov/IG/wiki/WebTech
>
Received on Monday, 22 February 2010 10:56:23 GMT

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