Business case for deploying a wiki

Good afternoon all,

I'd like to solicit some help from this group regarding the deployment of a
wiki.

My agency is exploring the possibility of deploying a wiki to provide a
mechanism for the public to contribute in the development of content like
FAQs, instructions, and a glossary for one of our filing applications.



We feel that deploying a wiki will or hopefully will result in the
following:



1.      Improve the content we provide to the public by ensuring that the
most useful and easily-understood information is provided;

2.      Provide useful business intelligence that will improve public
relations and improve future development;

3.      Build a sense of ownership of the information and the system the
information supports; and

4.      Goodwill and trust for agency.


We are working through concerns about giving up control over our content and
about IT security.  I’m reaching for any assistance from the community,
especially if you or your organization has deployed a wiki internally or
externally.  We would like to know what questions the decision makers asked?
What concerns did people have?  How did you address IT security concerns?  What
would you do differently?  What worked?  Has the wiki been beneficial?
Anything else that you think would be of help to me and my colleagues.

I know this does not have a lot to do with publishing dataset, but I know
this group is knowledgable and may be able to help me.  Please feel free to
direct me to other resources as well.

Thanks,
Brian

-- 
Brian Peltola Gryth
715 Logan street
Denver, CO 80203
303-748-5447
twitter.com/briangryth