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Re: Government and "web basics"

From: Michael Phythian <michael.phythian@email.dmu.ac.uk>
Date: Fri, 03 Oct 2008 10:12:03 +0100
Message-Id: <48E5EFF6020000CE00005CF8@orca.gw.dmu.ac.uk>
To: <public-egov-ig@w3.org>

This has been an interesting debate and one of the reasons I started my doctoral research!

I was tired of national targets and league tables that were meaningless from a citizen perspective and perhaps driving development the wrong way!

What I suspected was needed was a pragmatic view from below. Many of the caluculations used at national level were also complex and burdensome.

I proposed something based on citizen satisfaction across all channels, which I am now feeling just needs to collate 'dissatisfaction' across all channels and direct improvement. Not entirely systems thinking but at least focusing on variation and using that to develop change.

Mick

at a 'District' council in England

http://greatemancipator.com
Received on Friday, 3 October 2008 09:13:17 GMT

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